Uploaded Virtual Background Poor and Pixelated Quality

Hi LindsMary,

What are you system specs? It may be, if you are just barely meeting the system specifications, it won't be the highest quality. Can you send a screenshot of the bad quality virtual background? Make sure to only screenshot the section of the screen that doesn't show you or anyone else. 
Is your image size 1920x1080? You may also try adjusting your display settings to a different resolution to see if that fixes the issue.

Hi! @LindsMary were you able to resolve this? I'm having the same issue. The rest of my background image seems fine but the logo is very pixelated. I'm a graphic designer, so I know the logo is linked properly and the resolution is correct. The jpg image I uploaded is not pixelated so Zoom is doing something to the image. 

Hi @Samtsull were you able to resolve this? I'm having the exact same issue.

@domenicadh Nope 😕😕 Would love some help here!

@LindsMary Did you ever resolve this issue? Having the same issues. I'm a designer and know my specs are correct and the file is high-quality. DIsplays well on any other platform, but displays poorly on Zoom. 

I am also having the same issue. Was there ever any solution?

I am having the same issue—also a graphic designer, specs are correct and high quality. Any suggestions?

This may help or confuse everyone.  I have a host and a panelist with the same exact virtual background file (uploaded once and both use the same file) at two different locations.  Before starting the webinar, everything looked great on the host's screen (Right), and then once the webinar started, the image quality got worse.  I tried to fix in practice sessions by adjusting touch-up and other settings but to no avail.  I don't have permission to upload images or I would show you a screenshot.