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ThaiPitts
Explorer
Apr 30, 2023 11:58 AM UTC
Question

upgraded to zoom one pro but meeting ended after 40 minutes

I upgraded to zoom one pro on 25th April. I had my first zoom meeting today and it ended after 40 minutes even though on zoom one pro there shouldn't be a time limit. I have a meeting tonight and cant have it end after 40 minutes. Can anyone help please?

 

      3 replies

      Explorer
      ThaiPittsAuthor
      Explorer
      Apr 30, 2023 12:39 PM UTC

      It turns out the license was applied to another email account of mine. I don't know why. Went into meetings, user management, users, selected the incorrectly assigned email, clicked on basic, then went to the correct email, assigned the paid for license to this one. Now works.

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      Newcomer
      unanymous
      Newcomer
      Mar 15, 2025 3:43 PM UTC

      May I ask, how did you do that? Thank you!

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      Explorer
      CathieBehrend
      Explorer
      Mar 21, 2025 7:15 PM UTC

      It happened to

      me and I have zoom pro    Only happened once 

       

      it was not good that it cut off in a business mtg

       

      Any Suggestions?

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