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ccwuhccwuh
Explorer
Sep 19, 2024 2:16 AM UTC
Solved

Update and uninstall failed

Update from 6.1.45028  to 6.2.0 failed. Uninstall also failed with error: ZoomInstallerFull.msi not found in the path pointing to C:\ProgramData\Norton\{0C55C096-0F....

I did a search for ZoomInstallerFull.msi in Explorer and it was nowhere to be found.

I have tried disabling Norton, reinstalling Zoom 6.2.0 on top of the existing version but all it did was

opening the existing version. Any help is appreciated.

    snap-rzAnswer
    Employee
    Sep 19, 2024 11:41 AM UTC

    @ccwuhccwuh Windows installer cache missed. Please download the original package to uninstall.

    6.1.45028 32-bit:

    https://zoom.us/client/6.1.10.45028/ZoomInstallerFull.msi

    6.1.45028 64-bit:

    https://zoom.us/client/6.1.10.45028/ZoomInstallerFull.msi?archType=x64

     

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    2 replies

    Employee
    snap-rzAnswer
    Employee
    Sep 19, 2024 11:41 AM UTC

    @ccwuhccwuh Windows installer cache missed. Please download the original package to uninstall.

    6.1.45028 32-bit:

    https://zoom.us/client/6.1.10.45028/ZoomInstallerFull.msi

    6.1.45028 64-bit:

    https://zoom.us/client/6.1.10.45028/ZoomInstallerFull.msi?archType=x64

     

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    Explorer
    ccwuhccwuhAuthor
    Explorer
    Sep 19, 2024 4:34 PM UTC

    Thank you! Downloading the original package worked. Problem resolved.

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