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barnyt_eqix
Participant
barnyt_eqix
Participant
Feb 16, 2023 12:58 PM UTC
Solved

Unable to uninstall 32-bit version 5.12.10650

Could you provide me with the 32-bit Zoom 5.12.10650 installer please?

 

I am unable to remove the 32-bit client, despite having the 64-bit client installed and running v5.13.7 (12602).

 

#uninstaller #help

    barnyt_eqix
    barnyt_eqixAnswer
    Participant
    Feb 17, 2023 7:08 PM UTC

    Hi @ZoomerIT, FINALLY I am free of it!

     

    Downloading the trouble-shooter here was the fix - Fix problems that block programs from being installed or removed - Microsoft Support

    View in thread

    12 replies

    ZoomerIT
    Employee
    ZoomerIT
    Employee
    Feb 16, 2023 1:54 PM UTC

    Hi @barnyt_eqix ,

         Thank you for reaching out to the Zoom Community! I am sorry to hear that you are running into this issue, please find the 5.12.9 32-bit installer version down below.

     

    https://zoom.us/client/5.12.9.10650/ZoomInstaller.exe

     

    Thanks!

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    barnyt_eqix
    Participant
    barnyt_eqixAuthor
    Participant
    Feb 16, 2023 2:08 PM UTC

    Hi @ZoomerIT , thank you for responding!

     

    Please could I have the MSI file instead - my apologies that didn't specify that at first. 😊

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    ZoomerIT
    Employee
    ZoomerIT
    Employee
    Feb 16, 2023 2:45 PM UTC

    Hi @barnyt_eqix ,

        Not a problem at all, here is the MSI installer https://zoom.us/client/5.12.9.10650/ZoomInstallerFull.msi

     

    Thanks!

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      barnyt_eqix
      Participant
      barnyt_eqixAuthor
      Participant
      Feb 16, 2023 4:25 PM UTC

      Hello @ZoomerIT , sadly that hasn't worked, please see the attached image.

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      ZoomerIT
      Employee
      ZoomerIT
      Employee
      Feb 16, 2023 6:10 PM UTC

      Hi @barnyt_eqix ,

          Can you please advise where exactly you are seeing this file still? Are you able to see this from multiple spots such as "Task Manager", "uninstalled programs, etc.?

       

      Thanks!

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      barnyt_eqix
      Participant
      barnyt_eqixAuthor
      Participant
      Feb 16, 2023 9:59 PM UTC

      Hi @ZoomerIT, I’m seeing it in my Add / Remove Programs - it’s 222MB in size.  I had it in Windows 10 Ent and couldn’t remove it there but recently upgraded to Windows 11 Ent and still have the same problem.

       

      Thanks!

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      ZoomerIT
      Employee
      ZoomerIT
      Employee
      Feb 17, 2023 11:44 AM UTC

      Thank you for that info @barnyt_eqix . Can you please try the following:

       

      1. Download, extract, and run the file at this link: https://assets.zoom.us/docs/msi-templates/CleanZoom.zip
      2. Restart your computer - VERY IMPORTANT
      3. Reinstall Zoom from https://zoom.us/download

       
      If the issue persists, you may need to follow the steps in the Microsoft document below as well as look into deleting this program from the Windows Registry.
      https://support.microsoft.com/en-us/windows/uninstall-or-remove-apps-and-programs-in-windows-4b55f974-2cc6-2d2b-d092-5905080eaf98

      Thanks!

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      barnyt_eqix
      Participant
      barnyt_eqixAuthor
      Participant
      Feb 17, 2023 6:06 PM UTC

      Hi @ZoomerIT, I get the attached when doing step #1. 😞

       

      Will try to do the registry steps next with my Corporate IT rep. 🙂

      Translate
      barnyt_eqix
      Participant
      barnyt_eqixAuthorAnswer
      Participant
      Feb 17, 2023 7:08 PM UTC

      Hi @ZoomerIT, FINALLY I am free of it!

       

      Downloading the trouble-shooter here was the fix - Fix problems that block programs from being installed or removed - Microsoft Support

      Translate
        ZoomerIT
        Employee
        ZoomerIT
        Employee
        Feb 20, 2023 6:34 PM UTC

        Hi @barnyt_eqix ,

            

            I am so glad to hear this is now resolved for you! I am glad that I was able to assist with this. Please make sure to mark this issue as resolved so that others in the community can find this solution viable if needed. Have a wonderful rest of your day!

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        Newcomer
        8888888
        Newcomer
        Mar 3, 2023 7:00 PM UTC

        hi

         

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        Newcomer
        wesleyE
        Newcomer
        Jan 8, 2024 4:58 PM UTC

        Zoom 5.11 would not update and could not be uninstalled. CleanZoom would not run without the .msi file.  I fixed it by deleting the Zoom folder in program files and running a full install of 5.17.

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