Unable to reset password

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Hello there!

Faced with an issue that I unable to reset a forgotten password.

First of all I go on https://zoom.us/ and choose "Forgot password" then enter an e-mail that I used to register in then solve the captcha and then receive an e-mail to mailbox but, when I click on "Reset password" I've got redirected on the same page when it started from.

Tried to send and open a link from an app, browser and mobile app - all the same.

Any idea what's wrong?

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N

NXCTVRNALAnswer

Explorer

Actually I realized that in our company were a community profile that requires add user e-mail address to the "white list".

Firas_ghobber

Partner

Hi,

I’ve recently attempted the same password reset process that you described and it worked successfully on my end.

Here are a few suggestions that might help resolve the issue:

Try a Different Browser: If possible, please attempt the password reset process using a different web browser.
Internet Service Provider: If changing the browser doesn’t resolve the issue, you might want to consider trying a different internet service provider. Sometimes, firewalls can interfere with certain online processes.
Web Portal: Lastly, I recommend trying to reset your password directly from the web portal, rather than through the desktop application.

Support link : Resetting your forgotten password (zoom.com)

Best Regards,

Firas

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N

NXCTVRNALAuthor

Explorer

Thanks for reply, Firas.

Actually changing browser cannot help 'cause I recieved a mail from Zoom which looks like that https://prnt.sc/ZeCh2XvazqkP and when I click on "Reset Password" button it opens a new tab in browser that requires to enter an e-mail address again https://prnt.sc/SvDeG_QcJmcE and it's repeatable issue.

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Firas_ghobber

Partner

Hi ,

It's not clear what the problem is. Could you try using another PC and a different internet connection? It seems like there might be some unusual behavior occurring on your end.

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N

NXCTVRNALAuthor

Explorer

Hello everyone.

Issue is solved, thanks everyone for support

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