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Newcomer
Aug 15, 2023 4:10 PM UTC
Solved

Unable to Install Updates Code 10002

Has anyone received this Error Code when they are either installing Zoom for first time or trying to update Zoom?

 

 

Frank_TBAnswer
Partner
Aug 15, 2023 5:14 PM UTC

Hello,

 

Zoom installation error code 10002

 

 

This error occurs because of the following scenarios:

 

  • The source link of the Zoom installer package is broken.
  • Your antivirus software has quarantined files that have been downloaded by the Zoom installer.
  • Your macOS desktop client fails to perform an auto-update.

More details can be read at the related support article;

 

https://support.zoom.us/hc/en-us/articles/5719629878413-Zoom-installation-error-code-10002 

 

Regards

If my reply helped, don't forget to click the accept as solution button!

8 replies

Frank_TBAnswer
Partner
Aug 15, 2023 5:14 PM UTC

Hello,

 

Zoom installation error code 10002

 

 

This error occurs because of the following scenarios:

 

  • The source link of the Zoom installer package is broken.
  • Your antivirus software has quarantined files that have been downloaded by the Zoom installer.
  • Your macOS desktop client fails to perform an auto-update.

More details can be read at the related support article;

 

https://support.zoom.us/hc/en-us/articles/5719629878413-Zoom-installation-error-code-10002 

 

Regards

If my reply helped, don't forget to click the accept as solution button!

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Newcomer
Nov 5, 2023 6:46 PM UTC

Dead link.

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Newcomer
Oct 3, 2023 12:28 PM UTC

hello , yes the same code and impossible to update under Mac Ventura 17 

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Newcomer
Oct 11, 2023 2:57 PM UTC

Unable to install

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Newcomer
Nov 6, 2023 10:27 AM UTC

Really hate zoom's inadequate customer support. No solution, just some vague description and a broken link.

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Newcomer
Jan 21, 2024 2:51 AM UTC

I just re-installed the whole entire app and it works fine now.

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