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Sep 30, 2022 2:53 PM UTC
Solved

Troubleshooting non-SSO user account logins

Hello,

We use  local Zoom (with 2FA) and SSO accounts for users to signin into our account. We need to troubleshoot non-SSO users signin. We have some local Zoom users complaining about account being locked after several login attempts

How do we check (from Zoom Admin dashboard) account state (active/disabled) for non-SSO  user and authentication attempts?

Thanks,

    ZOTAnswer
    Employee
    Oct 7, 2022 12:54 AM UTC

    How to check SSO user or non-SSO user: Web portal > User management > Users

    You can see an SSO mark or others.

    How to check Active or not: Web portal > Account Management > Reports > Active Hosts

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    1 reply

    Employee
    ZOTAnswer
    Employee
    Oct 7, 2022 12:54 AM UTC

    How to check SSO user or non-SSO user: Web portal > User management > Users

    You can see an SSO mark or others.

    How to check Active or not: Web portal > Account Management > Reports > Active Hosts

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