transcript deleted when going computer went into hibernation mode

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I recorded a Zoom meeting and while it was being processed the computer entered the hibernation mode. Now it has completely disappeared. All there is is an Excel file with the title.

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bnpeters1Answer

Explorer

I went to my Zoom home page and it wasn't there. However a day later I discovered every thing had been saved at the location I had specified earlier. My guess is that the process of converting to JPEG continued after I logged of Zoom . Thanks for your suggestion.

Bri

Community Manager

Hi @bnpeters1! Have you checked to see if this recording appears in your Zoom web portal? https://support.zoom.us/hc/en-us/articles/206277393-Finding-and-viewing-local-recordings

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bnpeters1AuthorAnswer

Explorer

I went to my Zoom home page and it wasn't there. However a day later I discovered every thing had been saved at the location I had specified earlier. My guess is that the process of converting to JPEG continued after I logged of Zoom . Thanks for your suggestion.

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