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Newcomer
Aug 21, 2021 6:23 AM UTC
Question

there is no blur background option in my pc though virtual background works

There is no blur background option in my pc though virtual background works and i      have updated zoom on the latest version ...,,,   There is no blur background option .i have tried by uninstalling and again installing but there is no change  .....,,,       MY SINCERE REQUEST IS PLEASE SOLVE ME PROBLEM .

    45 replies

    jdott16
    Employee
    Employee
    Aug 23, 2021 8:25 PM UTC

    Hello @ajaypande 

    I apologize for the inconvenience you are experiencing. If you are on the latest version of Zoom, it is possible that the windows device you are on does not meet the requirements:

    Image only without a physical green screen

    • Zoom desktop client, version 5.2.0 or higher
    • Windows 7, 8, and 10 (64-bit)
    • Supported processors 
      • Intel i3 
        • 2 cores or higher
        • 5th generation or higher
      • Intel i5
        • 2 cores or higher
        • 3rd generation or higher
      • Intel i7
        • 2 cores or higher
        • 3rd generation or higher
      • Intel i9 
        • 2 cores or higher
        • 3rd generation or higher
      • AMD
        • 8 logical cores
        • 3.0Ghz or higher

    If your device does meet the requirements, please verify that you are logged into your Zoom desktop client with your Zoom account. I hope this helps!

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    Newcomer
    Sep 25, 2021 2:11 PM UTC

    I must have a green screen to use this option? 

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    Newcomer
    Oct 23, 2021 5:56 PM UTC

    I have a 2-yr-old Macbook Air (intel based) and another much older PC laptop. The blur option is available in the latter and I can't get it on the Macbook no matter what I do. I can understand what I'm missing and it's a little annoying.

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    Newcomer
    Oct 27, 2021 4:23 AM UTC

    I have the same issue Macbook Air (2017) Intel Core i5

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    Newcomer
    Oct 28, 2021 11:30 AM UTC

    I have the same Macbook Air (2017) Intel Core i5 (2 cores) I have downloaded new app and new apple software and still no luck. Any suggestions Zoom? I need the blur for work 🙂

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    Newcomer
    Oct 28, 2021 8:18 AM UTC

    have the same issue. I am on an Acer Aspire R3-131T 11.6 inch Touchscreen Notebook

     

    Windows 10 64 bits
    Processor Intel(R) Celeron(R) CPU N3060 @ 1.60GHz 1.60 GHz. Is this not supported  ?
    Zoom client version 5.7.7

     

    Is there any workaround for this  ?

    Thanks

    Kind regards, 

     

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    Newcomer
    Oct 31, 2021 7:11 PM UTC

    Ah I'm not alone! Same, other virtual background all work but I have no "blur" option! Everything is updated! 

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    Newcomer
    Nov 1, 2021 5:58 PM UTC

    I also have a Mac Air 2020 with 1.1 GHz Dual-Core Intel Core i3 (seems to meet requirements) but does not have the Blur option either with the most up to date Zoom software. 

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    Newcomer
    Dec 8, 2021 3:18 PM UTC

    Same problem with a 2015 macbook pro, everything is updated macOs Monterey 12.0.1 and zoom 5.8.6, any solutions, please?

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    Newcomer
    Dec 13, 2021 4:14 PM UTC

    is there a solution to this?  I'm facing the same.  I have a Dell - Windows 11Pro.  

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    Newcomer
    Dec 18, 2021 2:24 PM UTC

    Same problem with a 2015 Macbook Air, everything is updated macOs Monterey 12.0.1 and zoom 5.8.6 but does not exist blur option, any solutions, please?

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    Newcomer
    Dec 21, 2021 4:28 PM UTC

    Im having same issue - no blur option on windows client

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    Newcomer
    Dec 29, 2021 5:18 AM UTC

    I am also looking for this feature in my PC because I feel much awkward to show the background of my room so just looking to hide it a little more pleasehelp me to do it.

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