Skip to main content
Explorer
jenperezzz
Explorer
Nov 12, 2021 5:33 PM UTC
Solved

There are no Virtual backgrounds, filters, or studio effects!

Brand new MacBook Pro, M1, Monterey 12.0.1,  zoom client 5.8.3. There are no backgrounds, filters, or studio effects. I have made sure that VB was turned on in the web portal, I have signed out, signed in, restarted, rebooted computer, and still nothing. The only option is blur. I can upload my own images, but there are no defaults. 

    Ceezy
    CeezyAnswer
    Employee
    Nov 12, 2021 10:38 PM UTC

    Hi @jenperezzz 

     

    I hope all is going well today!

     

    If you go here: https://zoom.us/download > Select the download for M1 chip.  

     

    It's a little hidden.

     

    That download should do the trick.  

     

    Hope that helps and please make sure to mark the solution as accepted if this information is what you needed.

    Thank you!

    View in thread

    9 replies

    Ceezy
    Employee
    CeezyAnswer
    Employee
    Nov 12, 2021 10:38 PM UTC

    Hi @jenperezzz 

     

    I hope all is going well today!

     

    If you go here: https://zoom.us/download > Select the download for M1 chip.  

     

    It's a little hidden.

     

    That download should do the trick.  

     

    Hope that helps and please make sure to mark the solution as accepted if this information is what you needed.

    Thank you!

    Translate
      Explorer
      jenperezzzAuthor
      Explorer
      Nov 16, 2021 1:53 PM UTC

      Perfect! It worked! 😁 Thank you so much!!! 

      Translate
        Newcomer
        oldhawaiidog
        Newcomer
        Feb 16, 2022 9:53 PM UTC

        It does not work for an IMAC either.   All my virtual background choices have disappeared.

         

        Translate
        Newcomer
        LeviCube2613
        Newcomer
        Mar 23, 2022 4:47 PM UTC

        i know

        Translate
        Newcomer
        Delizo
        Newcomer
        Jan 14, 2023 5:33 PM UTC

        No background effect

        Translate
        Newcomer
        arlettepimentel
        Newcomer
        Jul 9, 2023 4:40 PM UTC

        I'm getting nothing at all on the Studio effects, virtual backgrounds and video filters. I tried unistall, reinstall the latest version 5.15.2, restarting computer and nothing.

        Please help.

        Translate
          Newcomer
          Sunshine24
          Newcomer
          Mar 2, 2024 5:34 AM UTC

          I don't event get filter option on my zoom. I re-installed the zoom; I went to zoom web and logged on my account. Under the advanced meeting setting, I had virtual background, and there was no filter selection. I even created a new account and added my credit card info as well. Am I doomed? This is so weird 

          Translate
            Terms & ConditionsAccessibility statement
            Copyright © Zoom Communications, Inc. All rights reserved.