The Zoom app has disappeared from my PC and won't update or download

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Hello and thank you in advance for any help. I can't update Zoom and the desktop app has disappeared and I can't log in. The the application still exists in downloads. I try to download, Zoom starts installing, then the install window disappears before it's finished. I'm running Windows 7. Thanks again!

S

sachinzoomAnswer

Employee

hello Robert,

You can right click on the app when you open it via Windows Explorer and create a desktop icon and also when the app is running, you can create it on the taskbar at the bottom.

Let me know if that works for you

S

sachinzoom

Employee

Hello,

Please look at these system requirements to see if your Windows 7 meets them:

https://support.zoom.us/hc/en-us/articles/201362023-Zoom-system-requirements-Windows-macOS-Linux

I also recommend rebooting once before trying the install.

If this helps, please accept the answer as an accepted solution.

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R

Robertab4Author

Explorer

Hello and thank you! I reinstalled Zoom, but the icon didn't appear on my desktop, as per the instructions: "Note: After the Zoom desktop client installation is complete, a Zoom icon will appear on your desktop." I can run the program but if you have any suggestions about the icon, I'd be happy to try. If not, at least it's running. Either way, I appreciate your help - thanks so much.

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S

sachinzoomAnswer

Employee

hello Robert,

You can right click on the app when you open it via Windows Explorer and create a desktop icon and also when the app is running, you can create it on the taskbar at the bottom.

Let me know if that works for you

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