Skip to main content
Partner
Mar 15, 2023 12:46 PM UTC
Solved

Sync not correct using the Outlook Plugin

Hi Community

our users claiming that the syncronisation form Outlook Client trough the Zoom Outlook Plugin is not acurate.

There are missing entries that can see in Outlook but not in the Zoom Client.

Mostly of them are invitations and alos invitations without Zoom Meeting appointments.

 

Anyone who experianced the same issues and maybe have a solution for that?

Our setup is:
Windows 10

Outlook 2019

MAPI integration in Outlook

Newest Zoom Client  Version: 5.13.11 (13434)

Newest Zoom Outlook Plugin  Version: 5.13.10.810

 

 

Thanks in advance

 

cheers

calvo

 

    CalvoAnswer
    Partner
    Oct 25, 2023 11:22 AM UTC

    Hi

    yes it was solved by installing the newest Version of Outlook Plugin from Zoom.

     

    Cheers

     

    3 replies

    CalvoAuthor
    Partner
    Mar 15, 2023 1:43 PM UTC

    I got the information from our customer that it is am intermitently issue. Some day all appointments are displayed in the Zoom Client and somtimes not.

    I have no opened a support case, but if someone has an idea please add it here.

     

    thanks

    calvo

     

    Translate
    Partner
    Oct 16, 2023 5:22 PM UTC

    Any update on this issue from support?

    Translate
    CalvoAuthorAnswer
    Partner
    Oct 25, 2023 11:22 AM UTC

    Hi

    yes it was solved by installing the newest Version of Outlook Plugin from Zoom.

     

    Cheers

     

    Translate