SSO error; NameID is empty/missing

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I have have a user who cannot sign in with SSO. They are not making any error. I looked at a log and see that the NameID does not populate. I'm not on the team that would be able to check that on the network end. What do I need to be looking for on her account? Universal Principal Name?

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ClintonVadnaisAnswer

Explorer

Finally was able to work with someone to determine that there was an empty field in active directory.

bstrelko

Partner

Is this the only user having an issue? Please have whoever manages SSO/IDP at your organization take a look at that specific user's account and see if there are any anomalies.

Did this just start today/yesterday? If so, the issue may be related to Zoom's SSO certificate rotation on 12/31/24 - please have your SSO/IDP team review details here (https://status.zoom.us/incidents/dbnng9lx3df2) and make any necessary changes.

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Shuijin

Newcomer

Hi,I have a question. When I configure SSO, the idp is our company's own system website. After the user logs in to own system and clicks to log in to Zoom, a backend interface will be called, which will return a link carrying SAMLResponse, for example https://zoom.us/sso?SAMLResponse=PHNhbWxwOlJlc3BvbnNlIElEPSJf... Then the front-end redirects to this link, but the redirect page prompts that the page cannot be found. I want to ask if my process is incorrect? Looking forward to your reply very much

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ClintonVadnaisAuthor

Explorer

Thank you. No, not just that day. But I've only seen it with a couple of users out of many thousands. I am hoping to find out from where the NameID is populated. Today I hope to engage our desktop team.

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ClintonVadnaisAuthorAnswer

Explorer

Finally was able to work with someone to determine that there was an empty field in active directory.

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