Since upgrading to Zoom Workplace no one can hear me

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At the start of February I was forced to do an upgrade and now when no one can hear me, although I can hear them. Zoom has worked perfectly for me for years and now this forced upgrade has broken it. I am now on desktop Zoom for Linux (Debian) version 6.3.10. When I go into Zoom audio settings I can select the microphone and when I speak I can see the blue bar move. However, there is no "Test mic" button to do a recording. So, obviously Zoom is picking up my microphone but not sending it on to others or not doing so properly. Also, the microphone works perfectly in other applications. For instance, I can record and playback from a terminal or using VLC.

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MGSR

Community Manager

Hello @hughtmccullough,

Welcome to the Zoom Community! We're glad to have you here.

You can check out this resource on troubleshooting audio issues.

Let us know if this helps or if you need further assistance.

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hughtmcculloughAuthor

Explorer

That was one of the first things I did. In fact if you read my post you will see that I wasn't able to do the record test in Zoom because there was no "Test mic" button. However, when I speak the blue bar moves to show that Zoom is picking up the sound in the microphone and, in other applications, recording with the microphone works. So, yes, I need further assistance (otherwise I wouldn't have created the post in the first place).

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MGSR

Community Manager

Hello @hughtmccullough,

I’m sorry that the troubleshooting steps mentioned in the article did not work for you. More in-depth troubleshooting may be done by opening a ticket with our Technical Support team. You can sign in to your Zoom account and visit https://support.zoom.us/hc/en-us/articles/201362003 to view other available support options based on account type.

Thank you, and have a good day.

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