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Explorer
Oct 30, 2024 2:15 AM UTC
Question

Sharing screen problem

When I sharing my powerpoint presentation during Zoom meeting, I discover there are 2 or 3 black bars blocking the powerpoint which the participants cannot see all the ppt contents.  In this connection, I was told to change the video setting on the "share screen" - "Advance" - "Screen capture mode" from "auto" to "capture with window filtering", however it doesn't work (black bars still there).  So I changed to "secure share with window filtering" that all black bars disappeared but with such "secure share with window filtering", participants cannot see what I have written down on the whiteboard as well as powerpoint presentation under "annotate" - "text" function.  Please help and tell me how to solve this problem.  Thanks, Edmen

4 replies

Newcomer
Oct 30, 2024 4:32 PM UTC

I had this problem . it seems to have been resolved with a zoom update and a windows update. 

 

now I can get rid of the annotate icon which is creating a different box !!

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EdmenAuthor
Explorer
Nov 11, 2024 5:15 AM UTC

both my windows and zoom got updated but the problem still there, please help and let me know what should I do.

 

Thanks.

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Newcomer
Jan 7, 2025 4:21 PM UTC

we really have the same problem at the moment. Have you fixed it? Thank you~

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MGSR
Community Manager
Community Manager
Jan 16, 2025 8:16 PM UTC

Welcome to the Zoom Community, @vics! Kindly check out this article for black and grey boxes appearing when sharing screen. Let us know if this helps or if you need further assistance. 

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