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Newcomer
LilianaAlayon
Newcomer
Aug 14, 2021 1:05 AM UTC
Question

Shared Sound Horrible Distorted

I use zoom since one year ago,  with a HP Pavilion Laptop

One month ago aprox. the shared sound gets super distorted to my sharees. Is almost imposible to hear music or a record of someone  talking from videos or simply shared sound from my computer.  I tested the share with other platforms, say Google meets, skype and Teams and the shared sound goes fine to the other people in the meetings.  I upgraded zoom, my laptop devices and windows it self with no results.  If I speak the sound is fine with the laptop mic or with my head set. I also hear fine others... The issue happens only when I share my  computer´s audio. 

Does someone experience the same?  if yes how did you solve?

      10 replies

      Ohkawa
      Partner
      Ohkawa
      Partner
      Aug 14, 2021 10:04 AM UTC

      Hi,Liliana

      Have you set up the sound sharing method correctly?

      Sharing computer sound during screen sharing – Zoom Help Center

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      Newcomer
      shadow
      Newcomer
      Aug 16, 2021 3:41 PM UTC

      Am having the same problem. Tried everything in the manuals and all the tech advices out there but the problem persists. I noticed this about 2-3 weeks ago. Anyone here having the same issue? Can zoom tech support suggest what we should do? 

       

      Thanks.

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        Explorer
        Alhudazoom
        Explorer
        Aug 20, 2021 8:06 AM UTC

        Im having the exact same issue, if you find a solution please share here

         

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          Participant
          MNASPIRAN
          Participant
          Aug 18, 2021 10:10 PM UTC

          https://zoom-us-zoom.en.uptodown.com/windows/download/3332055

           

          I finally fixed the problem. I had done everything including a complete reinstall of Windows and nothing worked.  I just installed this version of zoom from earlier this year and all is back to normal. 

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            Newcomer
            jussyru
            Newcomer
            Nov 12, 2021 1:09 PM UTC

            thank you so much! I'd been struggling for a couple of months and your solution worked!

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            Explorer
            Alhudazoom
            Explorer
            Aug 20, 2021 8:07 AM UTC

            Having the exact same issue for the past two weeks, have you found any solution to this?

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            Newcomer
            scorpia22
            Newcomer
            Aug 28, 2021 2:26 PM UTC


            As suggested by MNASPIRAN, going back to older version works.
            But also, if you have 64-bit machine, use the 64-bit download, not the 32-bit. That also corrects the problem for me.

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            Newcomer
            bigplanetca
            Newcomer
            Jul 27, 2023 4:37 PM UTC

            When I try to back to older version it works again for a while. I happened again when Zoom upgrade automatically again. This time, Zoom don't let me to downgrade to older version that I have solved my problem before. How can I do now?

             

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