Screen Sharing not visible

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Hi, I hope you can help.

When another participant or host are sharing their screens, I am unable to see what they are sharing.

I have checked the settings and everything that I can see to be turn on to allow screen sharing has been

I am at a loss to how to move forward

Please help

D

dwie911

Newcomer

Having the same problem with screen sharing, however only when I attempt to share video, if I share other documents etc., it works fine??

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NicThomasAuthor

Explorer

STrange isn't it?

I can see when I share but I cannot see screens that participants share

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MGSR

Community Manager

Hello there,

I'm sorry for the inconvenience you experienced.

Kindly try updating or reinstalling the latest version of your Zoom app.

Let us know if this helps or if you need further assistance.

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