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Explorer
Oct 12, 2021 7:19 AM UTC
Solved

Remove strange logo when I don't have a webcam

I do not have a webcam. When I join a meeting, a really strange logo is displayed, which is unnerving to me and participants, see attached.  How do I remove or change it?

I have tried changing the background but it still remains.

    RajanBAnswer
    Employee
    Oct 12, 2021 9:59 AM UTC

    This is strange. When you don't have a webcam, you're sending your profile picture. Can you check your profile picture? Please login to zoom via web & go to Personal > Profile (see screenshot).

    3 replies

    RajanBAnswer
    Employee
    Oct 12, 2021 9:59 AM UTC

    This is strange. When you don't have a webcam, you're sending your profile picture. Can you check your profile picture? Please login to zoom via web & go to Personal > Profile (see screenshot).

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    Rupert
    Partner
    Partner
    Oct 12, 2021 10:34 AM UTC

    Hi @ferrad 

     

    That is the holding image for OBS Virtual Camera. You must have OBS installed - and Zoom has defaulted to the OBS Virtual Camera (Zoom will see this as a camera).

     

    You can either disable the OBS Virtual Camera output - or locate and replace the actual image file that OBS presents into that output.

     

    On Windows, you can locate and replace the file (if you want to). Guidance here:

     

    https://obsproject.com/forum/threads/is-it-possible-to-change-the-obs-virtual-camera-offline-image.131163/ 

     

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    ferradAuthor
    Explorer
    Oct 12, 2021 11:01 AM UTC

    Adding a profile photo seems to do it.  Thanks.

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