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Newcomer
faridaf
Newcomer
Jan 2, 2022 11:37 PM UTC
Solved

Remote Control

Hi everyone 🎈

 

So i’m having trouble trying something out. I want to try out to use the remote control option, but the icon doesn’t appear. All settings are right :(. Is it because one of the devices I‘m working with a phone? But shouldn’t that be working too? Or does it only work on Laptops/Pc‘s? 

RN11_2Answer
Community Manager
May 30, 2023 8:51 PM UTC

Hi @faridaf @Debbie8 @Lisa6 according to the knowledge base article on Requesting or giving remote control this feature is only available for the following:

  • Zoom desktop client for Windows, Mac, or Linux
  • iPad with Zoom mobile app
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12 replies

Participant
Agastya_123
Participant
Jan 3, 2022 4:53 AM UTC

It only works for tablet, PC's, laptop and desktop

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Explorer
rhoffman000
Explorer
Jan 6, 2022 2:02 AM UTC

How is an iphone different than a tablet?  If starting the session on a desktop/laptop, someone should still see the remote control icon and give control to someone on a mobile device. 

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Newcomer
Lisa6
Newcomer
Jan 6, 2022 9:04 PM UTC

where is the icon?

 

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    Newcomer
    Debbie8
    Newcomer
    Sep 2, 2022 4:43 AM UTC

    Yeah, I'd like to know that too, the remote-control icon is definitely not along the Zoom toolbar. The View dropdown doesn't display it either, plus there is no Options. Went into Settings to allow remote control, nothing showed up on the toolbar. HELP, does anyone know how to add the remote-control button?

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      Community Manager
      RN11_2Answer
      Community Manager
      May 30, 2023 8:51 PM UTC

      Hi @faridaf @Debbie8 @Lisa6 according to the knowledge base article on Requesting or giving remote control this feature is only available for the following:

      • Zoom desktop client for Windows, Mac, or Linux
      • iPad with Zoom mobile app
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      Newcomer
      SFTF
      Newcomer
      Oct 6, 2023 6:02 PM UTC

      I am having the same problem.  I enabled Remote Control in settings and I ensured that new setting was saved by logging in and out of Zoom but when I use my phone to share screen there is no option for Remote Control.  I swear I saw it the other day when I hadn't even enabled that setting, which sent my on this wild goose chase!  What am I doing wrong?  Or does this not work any more - saw posts about that being the case.

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      Newcomer
      SFTF
      Newcomer
      Oct 6, 2023 6:03 PM UTC

      Using my Mac lap to host the meeting and my iPhone as a participant to share my screen (enabled the  option for participants to do that).  What am I missing?

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      Newcomer
      TNZoom
      Newcomer
      Oct 16, 2023 6:20 PM UTC

      Frustrating! Using my iMac desktop pc with OSX Ventura 13.6 (the latest), with latest zoom client trying to use Remote control with a new iPad, latest iOS and Zoom client. Also using a test iPad 3 years old iOS and zoom client at latest code. Settings all show Remote Control and Screen Sharing turned on, near as I can tell after MUCH time spent triple-checking! Never do I see a View Option to Request Remote Control by the host or the attendee. I do see the support icon on the host, but when I click it, I see "Support session is not available to the current participant." 
      How can I get Remote Control working? zoom is worthless to us without it.

      Thanks!

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      Newcomer
      lpoteet
      Newcomer
      Jul 7, 2025 9:50 PM UTC

      Did you ever get an answer? I'm having the same problem and have spent and insane amount of time trying to figure it out. 

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      Newcomer
      TNZoom
      Newcomer
      Jul 8, 2025 11:38 AM UTC

      No. I switched to google MEET which works ok.

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      MGSR
      Community Manager
      MGSR
      Community Manager
      Jul 18, 2025 2:11 PM UTC

      Hello Community Members,

      For remote control functionality, please note that both hosts and participants need to use the Zoom desktop application on Mac or Windows computers. Mobile users can only access this feature through the Zoom app on iOS devices (including iPads). All users must have the global minimum version installed for this feature to work properly.

      If you're using Zoom on iOS or Android, you won't be able to request or grant remote control. The person sharing their screen needs to be using the Zoom desktop application to give you control. Also, while you can request remote control of content shared from desktop or mobile apps, you cannot request control of content being shared from another web client.

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      Newcomer
      remotectrlipad
      Newcomer
      Sep 19, 2025 9:15 PM UTC

      Hi Mark,

       

      Please update us on why remote control functionality is not afforded when the screen share is by iPad users of the app? Many of my students only use iPads and the app's inability to allow them to share remote control of their screens is extremely limiting for our work. 

      Thank you very much,

      WorkplacePro User

       

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