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Newcomer
Mar 4, 2024 9:06 PM UTC
Question

Red Flicker Using Display Camera

Using an old(er) Mac cinema display's camera with a new Macbook Air (M2), I get an intermittent red flicker when using Zoom. The flicker does not occur when using Zoom with the built-in camera on the laptop; and does not occur with other apps using the cinema display's camera.  I read here that the issue was fixed in a previous update, but I've deleted, rebooted and reiinstalled the latest version of Zoom, it's still happening. Thanks!

3 replies

Newcomer
Jul 13, 2024 7:25 PM UTC

I have the same issue. The other solution was click on Original Ratio in the Video menu. However for me is not a solution. 

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MGSR
Community Manager
Community Manager
Jul 18, 2024 5:08 PM UTC

Hello @veebeesee and @Photogonko 

Welcome to the Zoom Community! We're glad to have you here. 

I'm sorry for the late response. Kindly check if your external camera's drivers are updated.

You can check out this article on how to troubleshoot your camera. 

Let us know if you need further assistance. 

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Newcomer
Nov 18, 2024 5:07 PM UTC

This is happening to me too.  Was there any fix? I dont see a way to update the camera drivers.

 

Ross

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