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Partner
April 10, 2023
Question

Recordings going directly to trash

  • April 10, 2023
  • 2 replies
  • 0 views

My Zoom recordings are delivered directly to the trash, not the recording folder.

1) I have checked the settings and confirmed that I have NOT selected that option by mistake. 

2) I am not at my recording limit as Pro allows 5GB and I only have 3500 MB in recordings

3) I have uninstalled and reinstalled the Zoom App from my computer to no avail

4) I have disconnected and reconnected Zoom integration with my teaching platform, heyMarvelous--this did not help

Any ideas?? This just started happening a few weeks ago. All was fine before that.

    2 replies

    Employee
    April 11, 2023

    Hello,

     

    Possibly your default folder is changed. Please follow these steps to change the recording folder:

     

    How to view or change the default file location for local recordings

    You can find your default recording location for local recordings in your Zoom client settings

    1. Sign in to the Zoom desktop client.
    2. Click your profile picture then click Settings.
    3. Click 
       

       

       Recording.
    4. Click one of these options beside Local Recording:
      • Click Open to open the folder where your local recordings are stored.
      • Click Change to change the default recording location for your local recordings.

    KB Link: https://support.zoom.us/hc/en-us/articles/206277393-Finding-and-viewing-local-recordings

     

    If this response helps, please accept the answer as an accepted solution, so others can benefit as well.

    Partner
    April 11, 2023

    Find the recording you want to exempt and click the ellipsis icon . Click Disable auto-delete. This, and any other exempt recordings, will display Disabled under the Auto Delete In column.

     

    Regrads,

    Diana