Recording resolution

@AndreaG1 

In the Workplace app, the Zoom video resolution can be set to HD by checking the HD checkbox in Camera.

Hello there,

I'm sorry for the late response and the inconvenience. 

 There are various factors that can affect your local or cloud recording, including the number of participants and meeting settings. You can refer to the table provided in this link for the resolution of your local or cloud recording.

Let us know if you need further assistance. 

I already have looked at that a million times it’s only me and a few other people and my Internet seems to be completely fine and fast as I’ve dealt with buying new Internet, new routers and new everything and they don’t know why I’m getting a low recording resolution either. 

Zoom - 6.2.11

On a MacBook pro

using  a new  logi 1080 webcam and a iPhone 12 Pro Max  to record  demos from my  virtual art classes.

I have scoured over every thread and  have reach out to  so many tech friends ( since I cant call zoom for support)

I have a paid zoom account but  not  high enough to qualify for support....

Anyhow, I record my  meetings for my students and  I only get 640x 360 resolution. This is absurd! I have  all the boxes checked to be HD, and  all the settings on both my  comp app,  zoom website  settings, and phone app  selected. When I record without my phone  my new webcam will do 1080. with my phone ( the part that is  most important for my demo) it  is  the lesser resolution. there HAS to be a reason this is happening? I have  fast internet,  pent tons already on  internet upgrades,  new cameras and everything and STILL no resolving this issue. PLEASE someone help me. 

Andrea Gianchiglia

I have the same problem all of a sudden started 3 weeks ago. I save recording to my hard drive using MAC Mini. No internet is involved and yet I don't get HD as it is set to, I use a Brio Webcam that creates 4K, but I am not getting more than 680X360. I am a paid subscriber, I pay 159$ a year for nothing.