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mthis
Newcomer
Jun 29, 2024 8:48 PM UTC
Question

Recording Missing

A cohost started the cloud recording for a meeting we held, and we never received an email that it had processed. When we look in our account, it shows no recording on the cloud or computer. It was definitely recorded (we do this every month). What it our recourse for this failure? 

1 reply

Ray_Harwood
Partner
Ray_Harwood
Partner
Jun 30, 2024 11:26 PM UTC

Welcome to the Zoom Community, @mthis.

 

If the cohost started a Cloud recording, it will be in the account of the Meeting Owner. If there’s no recording there, my assumption would be that the Cohost mistakenly started a Local (now called Computer) recording. The Cohost should look on their computer for the recording. 
https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0063423
https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0058006

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