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Explorer
karenb2
Explorer
Nov 12, 2021 5:20 AM UTC
Solved

Re: Missing Record Button

Dear Zoom community,

 

I have been recording on Zoom with my desktop computer. However, I went on a trip and bought a Samsung Chrome laptop to do the same. However, after downloading the application, there is no record button, even after changing the settings on my profile as indicated. Your help would be greatly appreciated. 

 

Thank you, graciously. 

 

Karen 

 

 

 

      Bort
      BortAnswer
      Employee
      Nov 12, 2021 3:43 PM UTC

      If you bought a Chromebook, unfortunately the version of Zoom that runs on that OS is not able to record locally. 

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      9 replies

      Bort
      Employee
      BortAnswer
      Employee
      Nov 12, 2021 3:43 PM UTC

      If you bought a Chromebook, unfortunately the version of Zoom that runs on that OS is not able to record locally. 

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        Explorer
        karenb2Author
        Explorer
        Nov 12, 2021 5:12 PM UTC

        Bort, I appreciate the feedback much. Is there any add on feature to make it work, or can you suggest a version I should get because this was the purpose of me buying this computer in the laptop? 

         

        You make an awesome Community Champion. Thank you, graciously. 

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        Bort
        Employee
        Bort
        Employee
        Nov 12, 2021 5:53 PM UTC

        Unfortunately, it is a current limitation of Chromebooks and how that specific Zoom app is designed. You could still record to the cloud, if you have a paid Zoom account. Beyond that, I would suggest submitting feedback so that such an enhancement is considered for future development. 

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          Newcomer
          kyla
          Newcomer
          Jun 15, 2023 7:12 PM UTC

          Hi @Bort,

           

          I'm currently using an MSI desktop and I don't have a RECORD button as well. Can you help, please?

           

          Thank you!

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            Bort
            Employee
            Bort
            Employee
            Jun 16, 2023 7:19 PM UTC

            Hi @kyla 

            Based on that screenshot, it looks like you are actually using the PWA, which is a browser-based version of the Zoom app. This version does not support local recordings unfortunately. You could start a cloud recording, if you are the host of the meeting and are on a paid account. 

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            Partner
            Frank_TB
            Partner
            Jun 16, 2023 7:29 PM UTC

             

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