Profile picture not showing up when I join a meeting or turn off video

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I have a profile picture for my Zoom account which previously showed up when I joined a meeting (before I turned on Video) or when I turned Video off during a meeting.

Recently my profile picture stopped appearing when I was signed in with the

video off. This has happened in several different meetings.

I have a Zoom account, and if I start a meeting my profile picture does appear when I have Video off.

How can I fix this?

Caroline

Video

chrismenard7

Partner

Hello, Caroline. I'm sorry you are having issues with your profile picture not appearing with the video off. Here is what I would try.

Go to the Zoom web portal. www.zoom.us
Sign in
Click Profile
Click the pencil (see the image attached)
Add a new photo
Save if needed
Start a Zoom meeting with the app and see if your picture shows with the camera off.

Please let me know if this works. If it does work, please click Accept as Solution.

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