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Explorer
Mar 24, 2025 8:59 PM UTC
Question

Problem when Zoom Does Not Find Microphone and Speaker

I had a problem yesterday at a Zoom meeting.  I was using a laptop in the same room as the presenter.  I have done this many times without any problems.  I have a headset with a microphone connected to the laptop.    When I was let in to the meeting, for some unknown reason Zoom did not detect my speaker nor microphone.  (And i did not know that until I was let in to the meeting.)   But the laptop was causing echo in the Zoom meeting.  There was no way that I could mute my session because, as Zoom did not recognize my microphone and speaker/headphones, it did not provide me with a mute icon.  This has never happened before, and it did not happen when I just tested the laptop and headset with another Zoom session.  I have no idea why Zoom did not sense my microphone and headset.  But I consider it a bug that Zoom did not present me with any way to mute.  I had to disconnect from the Zoom session.

3 replies

Newcomer
Mar 26, 2025 3:58 PM UTC

Hi,
Could you try clicking the "Join Audio" button, then selecting "Join with Computer Audio"...and see if it helps

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bsfinkelAuthor
Explorer
Mar 31, 2025 7:04 PM UTC

IF it happens again, I will try your suggestions.  This has happened only once, and I had to time to do any testing because my Zoom login was causing echo for everyone else in the session.  I was hoping that someone from Zoom would be3 monitoring this forum and see my report.

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bsfinkelAuthor
Explorer
Jul 29, 2025 2:09 AM UTC

I had the problem again Sunday afternoon.  I entered a webinar, and was in the waiting room.  While there I tested my microphone and speaker (headset with attached microphone).  Everything tested OK.  But when I was let into the webinar, Zoom told me that it could not detect the microphone not speaker.  I have no idea what would be different in the waiting room and the webinar itself.  I left the webinar and rejoined, with the same  problem.  I have seen a posting on this forum where the user updated the drivers, and the problem vanished.  The machine I am using is a 2014 HP Pavillion laptop running Windows 8.1.    And I was not given the option to "join with computer audio".

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