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Newcomer
Aug 16, 2021 6:44 PM UTC
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Pre - Assigning Break Out Rooms - Pre Assignments are not working

I have scheduled two Zoom meetings with each meeting having a break out session during a portion of the meeting. I have created and pre-assigned individuals to various break out rooms; however, once I launch the meeting, the individuals who were pre-assigned to the rooms are no longer showing up as assigned to a break out room. 

 I double-checked prior to the start of the meeting and everyone was showing up assigned to a room; however, once the meeting launched, it was as if I had never made any pre-assignments. Help please.

 

Did I read correctly that if someone does not have a Zoom account set up that they are not able to be pre-assigned to a break out room? 

 

 

    Nafi
    NafiAnswer
    Partner
    Aug 17, 2021 12:05 AM UTC

    Hi,

    You can only pre-assign participants that have a Zoom account (internal or external Zoom users).

     

    Here is for your reference : https://support.zoom.us/hc/en-us/articles/360032752671-Pre-assigning-participants-to-breakout-rooms?mobile_site=true#h_36f71353-4190-48a2-b999-ca129861c1f4

     

    Hope it helps! please like and mark this as solution so whenever someone has the same question this content will help.

     

    3 replies

    Nafi
    Partner
    NafiAnswer
    Partner
    Aug 17, 2021 12:05 AM UTC

    Hi,

    You can only pre-assign participants that have a Zoom account (internal or external Zoom users).

     

    Here is for your reference : https://support.zoom.us/hc/en-us/articles/360032752671-Pre-assigning-participants-to-breakout-rooms?mobile_site=true#h_36f71353-4190-48a2-b999-ca129861c1f4

     

    Hope it helps! please like and mark this as solution so whenever someone has the same question this content will help.

     

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    Explorer
    Jan 24, 2022 9:15 PM UTC

    Do the assignees need to be logged into their zoom account in order for the pre-assignment to work? 

     

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    Bort
    Employee
    Employee
    Jan 24, 2022 9:33 PM UTC

    Yes, they must be signed-in to the account with the same email address you used for the pre-assignement. If they are not signed-in or signed-in to a different account, they will not be recognized as the correct user and not pre-assigned. 

     
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