Welcome to the Zoom Community, @ToreyG.
You probably just need to assign your newly purchased license to your user account. See this web page for assistance:
https://support.zoom.us/hc/en-us/articles/115004976063-Assigning-a-License
Follow these steps taken from the article:
- Sign in to the Zoom web portal at https://zoom.us.
- Click User Management, then Users.
- Locate or search for the user who you want to assign a license. There will likely only be your single account – click your account
- Click Edit at the end of the user row. This will open a window.
- Choose the User Type to assign, selecting Licensed.
- After choosing the User Type, use the drop down to select the license. There should be an indication that you have 1 available user license if you have indeed purchased one or more new licenses. Click the available license.
- (Optional) Assign add-ons can be included by checking the boxes for the add-on. You will not likely have any add-ons, so you might skip this step.
- Click Save.
The license is now applied to your user account and you can use it immediately.
If this does not fix your issue, please submit a support ticket to our Billing team here and they will be able to assist you.
https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032
