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Participant
Oct 11, 2023 8:28 AM UTC
Question

People from China can't joint the meeting, error code 13215

I conducted a meeting using Zoom, and participants from China were unable to join the meeting. The error code was 13215, and participants from other countries had no such issues. I'm seeking assistance to resolve this matter, please help.

4 replies

Explorer
Nov 13, 2023 2:39 PM UTC

Same issue. Suddenly started for me today (but I didn't have any meetings the previous 2 days because it was the weekend). Previous Zoom comments indicate that either the host or the attendee should have a paid account, but I have had a paid account for a long time and have multiple meetings with users in China 5 days a week, week in and week out, and never had this problem until today. 

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Newcomer
Nov 14, 2023 10:02 AM UTC

I have the same issue here.

Can your account work now?

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Newcomer
Sep 2, 2024 2:01 AM UTC

I too conducted a meeting using Zoom, and participants from China were unable to join the meeting. The error code was 13215, and participants from other countries had no such issues. I'm seeking assistance to resolve this matter, please help.

 

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MGSR
Community Manager
Community Manager
Sep 2, 2024 10:39 PM UTC

Hello there,

 

I'm sorry for the late response.

You may check out @VA11_2's answer in this post.

Have a good day.

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