Explorer

Question

Participants Windows Bouncing Around

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Ever since a couple weeks ago Participants Windows are Bouncing Around on screen depending on who is speaking. It is only happening for the users with iPads and there is no way to prevent it or turn it off. Anyone know how to fix or prevent?

Thanks vm

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storyhub

Partner

It is not clear what you mean by "bouncing around". Do you mean they are changing grid position in the gallery mode, switching back and forth in speaker mode, or something else? Screenshots would be helpful.

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ryanjohn04Author

Explorer

Hi apologies. Not best description from me. Whenever the iPad users are in gallery mode everyone changes positions on the grid by itself. I can’t tell if it’s the speaker but only happens to the iPad users and we didn’t change any settings the past few years. Thanks vm

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Sherobel1562

Newcomer

Mine is doing the same thing. If I have 4 participants(including me) I’m in the upper LT, another is upper RT. The bottom RT, when person speaks their window lights up green which is normal, but switches to the bottom LT, once done speaking they switch back to the lower RT where they started.

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deborahknm

Newcomer

I am having the exact same problem. It is driving me nuts! Is there a fix to this?

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MGSR

Community Manager

Hello @deborahknm! Please update to the latest version, which includes fixes for view-related issues. Let us know if it helps or if you need further assistance.

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bercolini

Newcomer

I'm still having this issue. It's so frustrating!

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