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CN88_2
Explorer
Aug 16, 2021 8:27 AM UTC
Solved

Participant videos freezing

I have used Zoom for over 19 months with no issue. Suddenly, in the last 3 weeks, my clients videos are freezing, I can hear them but can't see them. They can see and hear me. I have tested the internet connection speed and have done the check from multiple locations. I have a feeling this started after my last software update. Anyone else experiencing the same? BTW this is happening with multiple groups of clients. 

 

Thanks!

      VA11_2
      VA11_2Answer
      Community Manager
      Aug 19, 2021 5:40 PM UTC

      Hi @CN88_2 Please try adjusting the video settings in Zoom Client -> Settings -> Video -> Advanced -> Uncheck Receiving Video in the section (Use hardware acceleration for), and see if this solves the issue. 

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      Newcomer
      garynfm
      Newcomer
      Jan 16, 2023 3:03 PM UTC

      I am having the same problem. I have used Zoom for several years, and I have had no problems at all. A few days ago I updated the Zoom platform as requested, and now my screen keeps freezing. The student can hear me, but my picture is frozen. This problem comes and goes. I think it has everything to do with the update. Is anyone else having this same problem?

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      Newcomer
      hutch4re
      Newcomer
      Jul 22, 2023 5:32 PM UTC

      I have exactly the reverse problem. I appear perfect on my computer, but my video is fozen or jerkey for all other participants.  Everything was fine until a few weeks ago.  

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      Explorer
      FriendlyWebDr
      Explorer
      Jul 22, 2023 5:38 PM UTC

      Our belief is Zoom was overloaded with vid capacity during covid, which caused freezing. But it's been fine the past year. If participants' vids are freezing and not yours, maybe they all have poor IN connections, need to update their Zoom app, etc.

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      Newcomer
      hutch4re
      Newcomer
      Jul 22, 2023 5:53 PM UTC

      It is consistently occuring many different Zoom conferences and many different participants. I am the only person they seem to be having a problem with.

       

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      Newcomer
      BlueIslandLib
      Newcomer
      Nov 22, 2023 10:16 PM UTC

      For me, changing 'Video Rendering Method' (settings>video>advanced) to anything other than 'Auto' or 'Direct3D11 Flip Mode' solved the frozen video problem.  In my case, changed to 'Direct3D11' (without flip mode). -mb

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