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jeffc11
Newcomer
Apr 25, 2024 6:23 AM UTC
Question

Participant Video during File Sharing

On the newest version of Zoom for iOS from April 25th, 2024, while sharing a URL or a PDF file through Safari or Google Drive, the video in the corner of the screen of my participants or my own video for that matter is no longer visible.  

 

Up until now, on all versions of Zoom for iOS from since I started using Zoom in 2020, by default my participants' video would be visible on the bottom right corner of the screen.

 

I'm not sure if this is a bug or is fixable.  It is quite inconvenient. 

    5 replies

    storyhub
    Partner
    storyhub
    Partner
    Apr 25, 2024 8:29 AM UTC

    Not sure what device you are using or how you are proceeding, but when I correctly share a URL on an iPad I can see the participants showing as shown in the attached image. But they do not appear on participant's screen.

    Screen Sharing Presenter View is off

    Screen sharing using "Website URL" (not screen)

    If you are sharing the screen then participants will show along with all Zoom windows, but will be minimized when minimizing the Zoom window to see the iPads icons.

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    Explorer
    SimonCao
    Explorer
    Apr 26, 2024 2:26 PM UTC

    I have same problem, I only see my video when Sharing my documents, I Can’t see any participants videos, not happen for old vision 

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    Newcomer
    Capesy
    Newcomer
    Apr 26, 2024 4:58 PM UTC

    I have the same problem and can’t get a human on support. Support bot is useless

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    Newcomer
    JS2024
    Newcomer
    Apr 30, 2024 8:05 PM UTC

    I am having the exact same problem and the support bot is completely useless. Zoom needs to find a fix for this immediately!! This is very problematic for my Zoom meetings for work. I HAVE to be able to see the participants for my meetings to work properly.  

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      Newcomer
      Cherry_Beauty12
      Newcomer
      Aug 23, 2025 10:41 AM UTC

      @jeffc11 I’ve run into the same issue after the April 2024 update on Zoom for iOS. Before, the little video window always stayed visible during screen sharing, but now it disappears when sharing a link or file. From what I’ve seen, this is not a bug on our end—it’sa change in how Zoom works after the update or we might change our file sharing application instead of using google drive or dropbox.

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