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Explorer
Nov 10, 2023 8:25 PM UTC
Solved

Original sound

I want to set up Original sound for musicians, but that option isn't available when I go into Audio Profile.

bstrelko
bstrelkoAnswer
Partner
Nov 14, 2023 1:03 AM UTC

Aah...now I see the right audio settings. Crazy that the link in my browser was so out of date. Hopefully, everything goes smoothly now. Thanks for your time, really appreciate it!


The browser-based PWA isn't out of date, but yes, it's a completely different product and Original Sound is currently available for the Zoom Desktop Client only. 

 

Apologies for the extra back-and-forth - when I initially asked what version of Zoom Client you were using, I continued to troubleshoot with the assumption you were using Zoom Client and not Zoom for browser.

17 replies

bstrelko
Partner
Partner
Nov 11, 2023 2:32 PM UTC

Can you confirm which OS and version of Zoom Client you're using?

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BeeEmAuthor
Explorer
Nov 12, 2023 10:44 PM UTC

Windows 11, and presumably, most recent version of Client, since Zoom updated entirely this week

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bstrelko
Partner
Partner
Nov 13, 2023 1:49 AM UTC

Got it - can you send a snapshot of your audio settings page within the Zoom Client application?

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BeeEmAuthor
Explorer
Nov 13, 2023 5:39 PM UTC

Hmm...it's telling me I don't have permission to upload images. Anyway, all the help pages I see say there's supposed to be an "Advanced" button. My screen looks the same, but there's no "Advanced" button.

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bstrelko
Partner
Partner
Nov 13, 2023 5:44 PM UTC

This is the sub-menu you're looking at, correct?

 

 

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