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mandiASME
Explorer
Sep 9, 2024 6:49 PM UTC
Question

Optimize video when sharing shows black boxes

After the latest update I’ve noticed that the share screen video optimization was enabled which displayed black boxes for the attendees of the zoom photo gallery.  Is this a known change or issue reported?

3 replies

MGSR
Community Manager
MGSR
Community Manager
Sep 9, 2024 8:44 PM UTC

Hello @mandiASME,

There are several reasons why the display shows a black screen or boxes while screen sharing.

Kindly check out this article for troubleshooting screen sharing issues.

Please let us know if you need further assistance.

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Explorer
mandiASMEAuthor
Explorer
Sep 9, 2024 10:38 PM UTC

when screen sharing the entire desktop the zoom windows such as the chat box and participants photo gallery appear shaded when viewed by the participants.  This only started recently.  Is this related to a new update?  When I disable video sharing optimization the issue is resolved. But I’d like to understand the root cause. 

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MGSR
Community Manager
MGSR
Community Manager
Sep 18, 2024 4:18 PM UTC

Hello @mandiASME,

In this case, it is incompatibility with the optimization with the video sharing possibly with a recent update on your system; it usually happens with Windows 10 devices. 

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