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Explorer
Jul 27, 2024 3:14 PM UTC
Question

Not receiving a Two Factor Authentication code to phone to sign in

I am trying to sign in to Zoom and have 2FA enabled - it is supposed to send a code to my phone. But it has stopped doing this - no code is being sent. The phone number is correct, the phone has received text message codes before, it is a paid subscription, I have uninstalled and installed Zoom on both my laptop and phone, and still no success to get access to my Zoom account. I dont know what to do anymore.  I can't get into my account to turn the 2FA off. I have tried signing in with Google. The 2FA is the block. Any suggestions.

2 replies

Ray_Harwood
Partner
Partner
Jul 28, 2024 4:14 PM UTC

Welcome to the Zoom Community, @DelC.

 

This is a current, ongoing issue. See the Zoom Status page here for a workaround and to be kept updated on progress on resolving the issue. 
https://status.zoom.us/incidents/szt0mckdh25l 

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DelCAuthor
Explorer
Aug 5, 2024 12:28 AM UTC

Zoom has been able to fix the problem. Many thanks!

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