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bcalmer
Explorer
Oct 21, 2022 3:44 AM UTC
Solved

No option to rotate camera

Hello! After the Zoom update it seems the interface has changed quite a bit and there are fewer available settings. For example, I cannot rotate my camera in 90 degree increments anymore, which used to be an option in video settings when hovering over the video preview. As a result, my document camera projects the image upside down and I no longer have a way to correct this in Zoom. I checked the article on Zoom's website already on Manually Rotating Camera which no longer applies because it was last updated in March 2022...but the updates happened after that. 

Any advice?

    Bort
    BortAnswer
    Employee
    Oct 21, 2022 4:01 AM UTC

    Hi @bcalmer 

    I'm on the very latest desktop client and still see the option in my settings. 

    Which version are you on, and which OS (Windows, macOS?) are you on? 
    Can you provide a screenshot of the video settings window? 

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    9 replies

    Bort
    Employee
    BortAnswer
    Employee
    Oct 21, 2022 4:01 AM UTC

    Hi @bcalmer 

    I'm on the very latest desktop client and still see the option in my settings. 

    Which version are you on, and which OS (Windows, macOS?) are you on? 
    Can you provide a screenshot of the video settings window? 

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    Explorer
    bcalmerAuthor
    Explorer
    Oct 21, 2022 4:09 AM UTC

    I've edited my original post and added the screenshots. I'm not sure how to check the version I'm on, but I'm using Windows OS.

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    Explorer
    bcalmerAuthor
    Explorer
    Oct 21, 2022 4:22 AM UTC

    Okay I just did more digging on the web and apparently my problem is that I'm on the PWA version? I don't even know how that happened. I just tried redownloading the regular Zoom desktop client but the PWA version is still there on my desktop...cannot figure out how to uninstall it. I guess I have a new and different problem now.

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    Explorer
    bcalmerAuthor
    Explorer
    Oct 21, 2022 4:42 AM UTC

    Alright, I think everything is resolved now. Thank you!

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    Newcomer
    PattyL
    Newcomer
    Oct 27, 2024 5:33 PM UTC

    Is this still an issue? I have NEVER had this issue until a few updates ago. I have plugged my iphone (iOS 17.7) into my mac (OS  14.6.1) and on Zoom I would choose ipad/iphone via cable and if I turned my phone horizontal, I got a horizontal camera. NOW on current zoom (6.2.6) it no longer allows the image to rotate. AND it does not seem to recognize any virtual cameras anymore like ManyCam or Epoccam.

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