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Newcomer
Jan 19, 2023 9:26 PM UTC
Question

No custom stream service available.

I'm trying to stream a meeting using a custom streaming service. 

--> I first went into my account settings and turned on live-streaming (and checked the box to allow for Custom Live Streaming Service)

--> After that I tried to do the following (As per the support links) but step #5 doesn't exist. 

""How to set up custom livestreaming

Follow the sections below to set up custom live-streaming for a meeting or webinar:

Meetings

  1. Sign in to the Zoom web portal.
  2. Click Meetings.
  3. Click Schedule a Meeting and enter the required information to schedule a meeting.
  4. Click Save to display a set of tabs with advanced options.
  5. Click the Live Streaming tab, then click Configure Custom Streaming Service.""
    --------------- 

    The only tab that pops up regarding live streaming, does not include a section for "Configure custom streaming service" (See attached picture). 

    So... where do I go to configure the custom streaming service and enter my stream information, since it's no longer located where the help file says.

    14 replies

    Newcomer
    Jul 12, 2024 4:03 PM UTC

    O. M. GGGGGGGGGGG that worked!!! Whyyyyyyy is this not included in the instructions from Zoom??? So many hours wasted and ultimately I had to ditch it and sign up for StreamYard to do what I needed to do. THANK YOU THANK YOU THANK YOU!!!!!!!

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    Newcomer
    Jul 12, 2024 4:06 PM UTC

    O. M. GGGGGGGGGG this worked! THANK YOU THANK YOU THANK YOU!! Would've been nice if Zoom had included these instructions so I didn't waste 5 hours trying to figure it out and ultimately sign up for StreamYard to do what I needed to do. I'm so grateful, thank you! Not sure how I accept this as the solution though??

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