No camera icon

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Wondering if anyone can help. When I start or join a meeting, I have no camera option available. Does anyone know how to resolve that? I access Zoom via Citrix.

CarlaA

Employee

Hi! @AWM123 , Apologies for the late reply! Please refer to the following article and let me know if this helps resolve the issue at hand: https://support.zoom.us/hc/en-us/articles/202952568-My-Video-Camera-Isn-t-Working.

If you continue to experience these issues, please provide a screenshot of what you are currently seeing. Thank you!

Moderator

Zoom Community Team

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johnhowkins

Explorer

I have the same problem. The reply is no help. How can I access my camera icon?

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CarlaA

Employee

Hi @johnhowkins,

Can you try uninstalling Zoom, rebooting your device, and then reinstalling the latest version of Zoom? Please also provide us with the device type you are currently on.

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