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Newcomer
Aug 28, 2025 8:34 AM UTC
Question

No access to my recordings in the cloud after payment

Hello. I renewed my subscription, but I can't see my recordings in the cloud. How can I access them?

1 reply

Bri
Community Manager
Community Manager
Aug 29, 2025 9:41 PM UTC

Hi there, @Tatiana_K 👋. Welcome to the community. Do you remember when the recordings were made? If you unsubscribed, any recordings you had previously were set to be deleted after 30 days. https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0058550 

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