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dharrison74
Explorer
Mar 15, 2022 11:07 PM UTC
Solved

Name when I join is incorrect

I loaned my device to someone for them to participate in a Zoom meeting. Now every time I join a meeting it shows her name and not mine. How can I permanently change my name back? 

    chrismenard7
    chrismenard7Answer
    Partner
    Mar 16, 2022 10:24 AM UTC

    Please try this.

    1. Sign out of the Zoom desktop client. 
    2. Go to Zoom.Us and sign in
    3. Click Profile
    4. Click Edit on the right. (Screenshot #1)
    5. Change your Display Name. Even if it looks correct, type it again. (Screenshot #2)
    6. Click SAVE.
    7. Open the Zoom Desktop client and sign in.
    8. Start a new meeting, open the Participant panel, and see if your name is correct. You don't need to invite anyone to your meeting. 

    Let me know if this works. 

     

    Thank you. 

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    5 replies

    chrismenard7
    Partner
    chrismenard7Answer
    Partner
    Mar 16, 2022 10:24 AM UTC

    Please try this.

    1. Sign out of the Zoom desktop client. 
    2. Go to Zoom.Us and sign in
    3. Click Profile
    4. Click Edit on the right. (Screenshot #1)
    5. Change your Display Name. Even if it looks correct, type it again. (Screenshot #2)
    6. Click SAVE.
    7. Open the Zoom Desktop client and sign in.
    8. Start a new meeting, open the Participant panel, and see if your name is correct. You don't need to invite anyone to your meeting. 

    Let me know if this works. 

     

    Thank you. 

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      Explorer
      dharrison74Author
      Explorer
      Mar 17, 2022 4:03 PM UTC

      This appears to have worked, thank you so much! 

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      chrismenard7
      Partner
      chrismenard7
      Partner
      Mar 17, 2022 4:26 PM UTC

      Glad to help. 

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      Newcomer
      ronzoom
      Newcomer
      Mar 17, 2022 3:37 PM UTC

       Previously, I was able to fix this ONLY after I uninstalled my desktop (Win10) app and installed a new/upgraded version but the old/temp Display Name i had used popped right back. Just now, I was able to fix it using your suggested method. I don't know if it's going to stick.

      Can anyone please help me understand why one has to go to Zoom.us in a browser to fix this or anything at all in Profile?! The app also has Profile and it would be more convenient to change display name there as frequently as one would want.... The usual canard of Security? Privacy?  WHERE is the convenience or elegance?

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      Newcomer
      ronzoom
      Newcomer
      Mar 17, 2022 4:28 PM UTC

      I received an email message reposting @chrismenard7's solution (above). But I already tried that and posted that it DID work.  Thank you! I must say, however, that I did NOT receive any comment on my other questions/concerns.

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