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glmria
Newcomer
Oct 4, 2021 10:13 AM UTC
Solved

My cloud recordings are gone

Hi,
I recently endend my zoom subscription and now all of the recordings I stored on the cloud seems to be gone 😨

Should I re-activate my subscription to be able to view them again? Or are they gone forever???
Thank you in advance for your help,

Gloria

    Rupert
    RupertAnswer
    Partner
    Oct 4, 2021 11:14 AM UTC

    Hi @glmria 

     

    Yes - only paid subscriptions have access to cloud recordings.

     

    If you re-subscribe you should see your old recordings - subject to any retention period.

     

    Hope this helps.

     

    If this answers your question please click on Accept as Solution on this answer. This was all help the Community know we found a solution within this thread.

     

    Please also give it a thumbs up, if you like. 

     

    If you need any more help, just post back here.

     

    Rupert

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    1 reply

    Rupert
    Partner
    RupertAnswer
    Partner
    Oct 4, 2021 11:14 AM UTC

    Hi @glmria 

     

    Yes - only paid subscriptions have access to cloud recordings.

     

    If you re-subscribe you should see your old recordings - subject to any retention period.

     

    Hope this helps.

     

    If this answers your question please click on Accept as Solution on this answer. This was all help the Community know we found a solution within this thread.

     

    Please also give it a thumbs up, if you like. 

     

    If you need any more help, just post back here.

     

    Rupert

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