my camera not working

9 replies
34 views
Translate All

2 weeks my video disappeared and now it is a black screen with a slash through a camera. I have uninstalled, reinstalled several times. I have checked camera settings in windows - which allows. I have even updated my camera driver for my laptop. Still not working and cannot get any answers. Help!!!!!

J

JameswalterAnswer

Newcomer

Restart your computer. If Zoom video or camera still freezes after a restart, uninstall the Zoom client and reinstall the latest version from our Download Center.

Regards,
James

J

JameswalterAnswer

Newcomer

Restart your computer. If Zoom video or camera still freezes after a restart, uninstall the Zoom client and reinstall the latest version from our Download Center.

Regards,
James

Translate

A

astarte

Newcomer

i have tried all that and still have same issue.

Translate

F

Frank_TB

Partner

Hi,

Try pressing the F8 key.

Regards

If my reply helped, don't forget to click the accept as solution button!

Translate

J

Joannephil

Newcomer

I am having the same issue. I have uninstalled and reinstalled. I have turned comp on and off. Has been this way for weeks now. I can see and hear others in meeting however my screen is just black. Camera and video are working

Translate

S

Squirreltech85

Newcomer

I can't find ANY help for my same issue!

Translate

D

dbell296

Newcomer

This happened when I upgraded to Zoom Workplace. Nothing like paying a monthly fee to not have all the options available 😞

Translate

M

MikeT1

Newcomer

just restart computer

Translate

D

dbell296

Newcomer

I recently upgraded to Zoom Workplace and now my camera no longer works. I have tried the multitude of suggestions offered by both Zoom and Microsoft. No luck and of course, cannot get a human to respond.

Translate