Muted

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Hi,

Since the last Zoom update, I'm automatically muted when I join a Zoom meeting, whether I'm a host or participant.

I have checked all Zoom sound settings and my device sound settings for Zoom, but I haven't found a way to fix the issue.

Audio

jdott16

Employee

Hello @SMillere

Please verify in your Zoom Workplace Application settings under Audio that 'must my mic when joining' is deselected. Also, if you are hosting a meeting you have the option on the web to mute participants on entry; this could be the culprit. If you are joining as a participant to another user's meeting and they have this option selected you have no control and will be forced to use the settings of the meeting you are joining.

I hope this helps and please make sure to mark the solution as accepted if this information is what you needed.

Thank you,

Jake

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