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Question

Microphone keeps switching

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Hello

I've never had this problem before but my computer seems to have 2 or 3 audio options that I don't fully understand.

1. Nvidia

2. Realtek

I think that one is for the inbuilt speaker in the screen while another one is when I plug in a mic and speaker probably.

The third option while in Zoom is system.

Anyway, in my Zoom session a couple of minutes ago, a screen kept appearing that the audio output had been changed and the sound kept switching from the speaker in the screen to the headphones every few seconds

I tried forcing Zoom to stay with one system by making a choice in audio options, but this got overridden and the problem started again

After a few minutes, only the speakers in the screen worked and the headphones were dead which was hard as I had to take the headphones off and then could not easily use the microphone attached to the headphones

But why did I get this problem today? I have a really important Zoom meeting on 14Oct and I need to fix it before then

Thanks for any help in advance

CarlaA

Employee

Hey @SafeTex, sorry for the delay in response to your discussion!

Are you still having this issue? If so, I'd love to help you get it resolved.

Zoom Moderator

-CA

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miraelma

Newcomer

Hi, help! I'm having this problem when I use zoom on my PC also. It's so inconvenient!

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ST1

Explorer

@CarlaA I have a similar issue - audio keeps switching between my USB microphone and my external webcam microphone - worked fine previously, any thoughts? thank you.

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Herringhill

Explorer

Thank you for your comment. I have experienced exactly the same problem, that the audio keeps switching between my USB microphone and my external webcam microphone. It usually works this way: I have set the auido input to my USB mic. When I start to speak after I have been unmuted or have unmuted myself, Zoom uses my webcam mic (I have heard this on audio recordings; no message about this on the screen), but after some seconds the audio input changes from the webcam mic to the USB mic. This doesn't happen all the time, but quite often. The interesting thing is that this problem started the 5th of October, only 2 days before SafeTex posted his comment about the similar problem. The problem started after I updated Zoom. I have tried to change all my settings, but cannot find any solution. I think there must be a problem with the Zoom update. Please tell me if you still have the problem.

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SafeTexAuthor

Explorer

I haven't used Zoom recently but the problem was never fixed. It just disappeared for the moment

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SafeTexAuthor

Explorer

No ideas. the fault seems to have fixed itself for the time being but I never got to the bottom of it

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CarlaA

Employee

Hi @ST1!

Within your Zoom Desktop Client Audio settings, try setting the microphone to the desired device and do not select the box for "Automatically join audio by computer when joining a meeting".

Let me know if that helps!

Zoom Moderator

CA

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Ydolemuq

Newcomer

I am having the same problem. I unchecked the "Automatically join audio by computer when joining a meeting" box and have selected the speaker (Pom Gear Stereo) I wanted to use. I still have the problem of it switching between RealTek high Definition (computer speaker) and Pom Gear.

If there is a solution to this problem, I would appreciate a reply.

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CathrynL

Explorer

Having same problem. The solutions suggested by Zoom Moderator CarlaA don't help. I too think this started as of the last update. Zoom constantly switches between the microphone on my closed laptop and my high-quality external microphone, popping up windows as it does. The microphone I've manually chosen in the "Audio Preferences" is the external but Zoom takes control and rapidly switches back and forth so that I come through so broken up that no one can understand me. I bought the external mic because even having my computer open and off to the side the built-in mic on the laptop doesn't pick up. The only way I'm able to use zoom at the moment is to run one session on my computer for video+speaker and a second as a call-in on my phone to be my "microphone." It would be nice for Zoom to trace this down and fix it. One solution is that Zoom could disable the auto-switching on the mic audio so that users actually do have control over their input source.

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ST1

Explorer

the solutions mentioned don't work for me either

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Susan_Potter

Newcomer

Audio keeps switching from Mac speakers to my airpods even when they are in the case across the room. It started happening occasionally and now it's every 10 minutes. I lose audio completely for about 30 seconds (the other person can't hear me either) and then it rights itself.

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Susan_Potter

Newcomer

This issue is increasing. Today sound was interrupted about TEN TIMES IN AN HOUR. A huge message in white text tells me that the microphone/speakers are switching to another device and then about 30 seconds later, the message goes away and the sound comes back. My airpods are across the room in a case - there is no reason at all why Zoom should suddenly try to switch to them. Please fix.

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SteveB

Newcomer

+1

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Sudarsanam

Newcomer

Same problem here. Started with plugging a usb webcam and swiching to its video and mic via zoom settings.

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Dawn-at-MH

Newcomer

I came on here looking for a solution but looks like there isn't one. This is a problem for me and my colleagues every time we meet. Think we will need to find an alternative.

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MTGL

Newcomer

Same problem-- mine switches every few SECONDS!! pls FIX THIS, Zoom!

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Sudarsanam

Newcomer

Switch to web version. That fixed it for me

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