Mac Ventura 13.0

I am having the exact same experience.  In fact, the Zoom app I was using on my computer is completely blocked from being used.  Can someone at Zoom fix this problem quickly?

My somewhat educated "guess" is that with Mac having upgraded all of its permissions - the Zoom app is not triggering MacOS to ask the user permission.  It is just being blocked. This is completely amateur in that Zoom had access to developer editions for MacOS and should have known the MacOS was making major changes.

Mark

I got the same error.  I went to support and there was a msg did 11-10-2022 suggesting I go to zoom.us/downloads.  I did that and was able to upgrade to 5.12.5 (12565).  However, on my backup laptop, I am unable to get to that screen.  The msg from 11-10-2022 is no longer on the screen, only from 11-3-2022. So, I am also unable to update my backup laptop.

Not sure how to communicate that to Zoom since my subscription does not entitle me to verbal support.  I have never had problems before so I don't have any experience with the HELP email system yet.  FAH

I've been getting the error message too. Just close it out - don't retry. Once I close the error message box and click zoom again it opens fine. When I hit the retry button it just goes into an endless frustrating loop. Hitting the Close button closes it then Zoom opens fine on the 2nd try.

Zoom will took my money for the annual plan but won't keep up with the mac updates. That's unacceptable! Will some of my money be refunded?

It's not a Zoom problem. Some guy found a fix. He went into setting. Privacy and Security. Files and Folders, then clicked on an arrow to the left of installer which bring up the option to allow access to the download folder. On the same setting; on Security; he allowed application downloaded from App Store and identified developers. This fixed the problem.

This worked for me as well! Thank you thank you, this was driving me crazy!

This has been driving me bananas for the past couple of weeks, but found a solution today. What worked for me was to go to System Settings > Privacy & Security > Full Disk Access and make sure Installer is toggled on. 

Hi all on the thread! I would suggest looking into the KB article on Zoom error code 10004 and let me know by replying to this if this resolves your issue! If so, don't forget to click the accept as solution button. Thanks! 

@MarkGW 

Hi everyone! A new support article was recently created to provide troubleshooting steps if you're experiencing trouble installing Zoom on your Mac device. Here is the link to it: https://support.zoom.us/hc/en-us/articles/14194612186381

Please let me know if you have any additional questions 🙂