Look for help on internet broke down during the meeting for Recording

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I would like seek any possible way to look for the missing part of the recording.

The internet was not really stable. There was a 6 hour session and needed to be recorded. However, there were only 4.5 hours videos. I did not realize that the recording stopped for the last one hour.....I recorded to the local computer......

I am desperate to find the solution to get back the last hour video. Is there any way I could do? It is very important lecture for the exam...

@RecordingIssues

Recordings

jdott16Answer

Employee

Hello @Jennysu

If the recording occurred and was a local recording versus a cloud recording, there would be no way for Zoom to recover this recording. If this was a cloud recording, our support team would do their best to try and retrieve the recording, but it is not guaranteed that they would be able to do so.

I do apologize for this inconvenience; Zoom does not have access to customer's personal local recordings.

I hope this helps and if this answers your question please make sure to mark this as a solution.

Thank you,
Jake

jdott16Answer

Employee

Hello @Jennysu

If the recording occurred and was a local recording versus a cloud recording, there would be no way for Zoom to recover this recording. If this was a cloud recording, our support team would do their best to try and retrieve the recording, but it is not guaranteed that they would be able to do so.

I do apologize for this inconvenience; Zoom does not have access to customer's personal local recordings.

I hope this helps and if this answers your question please make sure to mark this as a solution.

Thank you,
Jake

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