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Locked screen

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I am both a leader and a participant in zoom meetings. I am using a laptop computer for zooming. In either roll my screen shows only a gray background with a little locked symbol. I've tried to follow all of the suggested solutions with no luck. I am able to participate with audio, but no video. Please! Can someone tell me what to do to unlock my video? Thank you so much!! 🙂

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louiseVAnswer

Newcomer

i figured out how to fix this.....I pressed the F8 button on my keyboard!! 😂 cant believe that was what was wrong with it, after hours of agony. i pressed one button and it was sorted!

L

louiseV

Newcomer

Hi Ann - i am getting the same problem. did you manage to resolve this?

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L

louiseV

Newcomer

Hi I am using a laptop computer for zooming.

My screen shows only a gray background with a little locked symbol. I've tried to follow all of the suggested solutions with no luck. I am able to participate with audio, but no video. would really appreciate if someone tell me what to do to unlock my video?

look forward to hearing from someone 🙂

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L

louiseVAnswer

Newcomer

i figured out how to fix this.....I pressed the F8 button on my keyboard!! 😂 cant believe that was what was wrong with it, after hours of agony. i pressed one button and it was sorted!

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A

AmandaMadden

Newcomer

This fixed mine!!! Thank you so much. After all the trouble shooting and settings toggling, THIS fixed my issues! Thank you, thank you, thank you!

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Irish1231

Explorer

Hitting the F8 button did NOT resolve my issue. Any other suggestions? I would greatly appreciate it!

Thank you,

Coleen

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M

MoniJ

Newcomer

see if your computer has an update that needs to be installed that is causing your camera to no longer operate correctly.

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W

wwyates

Newcomer

I had the same issue. The F8 key fixed it.

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J

JRodAK

Newcomer

Same problem!!! It seems to have started with the latest update. Coincidence or not, I don’t know!?!? All of my monthly meetings for the rest of the year have disappeared as well! Fingers crossed that the F8 button solves that, too, all of it!

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DayJ

Newcomer

I wish I would have seen this an hour ago for my meeting. Thank you, now I know for my next meeting LOL!

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