Skip to main content
Explorer
mtobias
Explorer
Jan 15, 2025 11:51 PM UTC
Question

Locked Padlock Appearing When I Turn On the Video

I am unable to get video on a zoom call when I was previously able to.  When I click and turn on the video, a locked padlock is appearing on the screen and there is not self image.

Any suggestions for how to solve this so that I can once again be able to get video of myself during the zoom meeting.

 

Thank you.

 

Regards,

 

 

 

2 replies

Explorer
mtobiasAuthor
Explorer
Jan 18, 2025 10:02 AM UTC

Good day, Thank you for your reply.  I tried everything, nothing worked.  How do I check my camera though?  I am able to get video if I log in to zoom with my mobile, but not the laptop.  I am not sure what happened, because this is a new issue, it worked well all along.

Translate
Explorer
mtobiasAuthor
Explorer
Jan 18, 2025 10:05 AM UTC

Good day, Thank you for your reply.  I tried everything, including uninstalling and reinstalling zoom, nothing worked.  How do I check my camera though?  I am able to get video if I log in to zoom with my mobile, but not the laptop.  

Translate
    Terms & ConditionsAccessibility statement
    Copyright © Zoom Communications, Inc. All rights reserved.