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Explorer
Oct 16, 2024 2:03 AM UTC
Question

Local recording too long and audio too slow

We saved a recorded meeting of 1.5 hrs locally, and resulting video file is 4 hrs, and audio is delayed and waaay too slow. What happened and can the files be fixed? Thanks!

9 replies

MGSR
Community Manager
Community Manager
Oct 16, 2024 10:11 PM UTC

Hello @PatS,

Welcome to the Zoom Community! We're glad to have you here.

This can be an issue with the codec of the media player you are using. Can you try using VLC or Quicktime to play the recording? Let me know if this helps. 

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MGSR
Community Manager
Community Manager
Oct 23, 2024 9:08 PM UTC

Hi @PatS!

Did you see the previous response?
If it has resolved your inquiry, please press Accept as Solution.

If you need further assistance, please let us know.

Have a great day!

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PatSAuthor
Explorer
Oct 24, 2024 1:01 AM UTC

Hi, I tried playing with Quicktime and the video recording is still 4 hrs long, too slow, and the audio is delayed and too slow.  Can the recording file be re-converted or fixed somehow?

Thanks,

Pat

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MGSR
Community Manager
Community Manager
Oct 29, 2024 3:51 PM UTC

I'm sorry to hear that. For further assistance, kindly submit a ticket for a recording check performed by technical support on the backend. 

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Newcomer
Nov 1, 2024 4:01 PM UTC

In my ticket I stated that at least one other had the same problem, and pointed to this thread. The ticket is currently being reviewed. Not sure I want to share ticket number in an open forum.

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Newcomer
Nov 6, 2024 9:15 AM UTC

In the meantime the ticket is being looked at. I have also uploaded the recording. After a few suggestions, I am now getting the answer that Zoom can see in their backend a high CPU usage on the computer on which I was recording. I had no other programs open (apart from virusscanners etc.). Does not seem a satisfactory answer. Have asked if recording in the cloud rather than the local device might make a difference.

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Explorer
Nov 12, 2024 10:19 PM UTC

join the club! I record my podcast on zoom and the last 4-5 episodes have my guest in perfect video and audio, while my own speech is so delayed I sound like a zombie. I tried every single possible trick on Imovie, Quick time, Garage band and its impossible topped up my audio! I am incredibly frustrated and I wish I could help!

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