Local recording saved video and audio separately

I have the same issue, and I can't find anything on the Zoom help that explains this.  Awful service, and I'm paying for it.

I am also having this issue.  I recorded two portions of a meeting and I had 5 files, two videos, two audio, and a .conf.  The audio and video files have no sound.  I tried adjusting the volume but no luck.  Has zoom released any updates on this issue?

I had the same problem recently and found that the problem is in my computer sound settings. Try to check if your output device is the same as the one you set in Zoom. In my case my output device was different than the one I set in Zoom and once I corrected it, I heard the audio in the mp4 recording. Hope this helps! 

I had the same issue. Turned out my audio was looking for my phone during the meeting vs computer audio. The icon was in the lower left corner during the meeting. Once I switched to using computer audio, I was good to go. Hopefully, that helps someone. 

Hello MSS, what program did you use to playback the file. The default for mp4 is quicktime on a mac. I have the same problem of ZOOM converting the recording to 2 separate files, but they play back separately. Thanks.